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Ordering from Plant Extracts Inc. website
- Ordering Online
- Payment Methods in The United States
- Payment Methods Internationally
- Order Placement Methods
- Modifying Orders
- Using Credit Cards Online
Ordering Online
The easiest way to order from us is through our website. This site contains our most complete and up-to-date catalog as well as a "Shopping Cart" system that allows you to quickly order the items you select. To place your order online all you have to do is find the products you want, place them in your cart by clicking on the “Add to Cart” button. Once you are ready to checkout, click on the “Submit Order” button.
Payment Methods in The United States
We currently accept Visa, MasterCard, and Discover Card.
When you place your order online your credit card is authorized. The funds are put on hold until the transaction is completed.
Your billing information must be exactly as it appears on your credit card statement. Be sure to correctly spell city names and use the correct zip code, avoid using abbreviations unless that is how your information appears on your account.
Please note that all payment methods are subject to verification and review by Plant Extracts International Inc., which reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected or actual fraud or unauthorized activity. It is important that you provide a valid email address and phone number when you place your order in case we need to verify any information.
Payment Methods Internationally
1. We will ship UPS Express International
We can ship using the U.S. Postal system, although there is no guarantee of package delivery or any system to track the delivery of a package. Liquids shipped over 16 ounces may have extra shipping charges and may take longer for delivery. Once you place your order we will email you with a shipping quote and delivery time.
2. A payment by cashiers check or money order must be payable from a US Bank in US currency.
3. When paying with a credit card you must provide us with the name of the Banking institution from which your credit card was issued and their telephone number. This information is usually on the back of your credit card. We need this information to insure that the credit card being used is valid, in good standing and that the proper owner of the card authorizes this order.
4. You must provide us with the additional lasts three digits of your credit card that are located on the back of your credit card for verification that the credit card is in your possession. We need to have this information to insure that the credit card being used is valid and in good standing and that the proper owner of the card authorizes this order.
5. You must agree to accept all responsibility for non delivery of product because of local mail fraud, theft, or package disappearance outside of the USA. This is very unlikely with UPS Express, which is fully insured with tracking #'s included with every shipment.
6. On all International orders we require that you sign & fax your confirmation email you received for your order back to us along with a photocopy of a valid photo ID that has a matching name & address. Your order will not be processed or charged until we receive this.
We apologize for the additional steps and any inconvenience this may cause you. We are obliged by our credit card service provider to make every attempt to avoid internet and credit card fraud.
Using Credit Cards Online
We realize that our customers trust us to protect their personal information. We take our customers security and privacy very seriously.
We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet helps protect your online transaction information from third party interception. You can identify the server as secure by the small padlock that shows in the locked position usually in the lower right hand corner of your browser.
Order Placement Methods
By Mail
You can also order via Postal Mail with a money order. Print out your shopping cart when you have selected all your products. Keep in mind that using our website is the most efficient way to place an order and mail orders can take longer to be processed.
Address orders to:
Plant Extracts International Inc.
10921 Excelsior Boulevard, Suite 111
Hopkins MN 55343-3443
By Fax
If you wish to fax your order please print out “your shopping cart” and fax it to us with the following: Name, Billing Address, Shipping Address, Phone Number, Credit Card Number, Card Security Number, Expiration Date & Signature. If you have an email address please provide that as well. Please note that when faxing in your order it can take up to two extra days to be processed.
Sales Tax
We currently only charge sales tax on orders delivered to Minnesota addresses.
Modifying Orders
We do not modify orders once they are placed. If you wish to add items to your order please place a new order.